Return & Refund Policy

Last updated: 5 October 2026

We want you and your little explorer to love your Klikko. If something isn't right, here's how we make it right.

1. Change of mind: 14 days to cancel

You can cancel your order for any reason within 14 days from the day you (or someone you named) receive the goods. If your order arrives in several parcels, the 14 days start when you receive the last one.

To cancel, just tell us clearly before the 14 days end. Email supportklikko@gmail.com with your order number, or use the model form at the end of this policy. You don't have to use the form.

Sending it back: please return the item within 14 days after telling us you want to cancel, to: Klikko, 29 Blackhorse Grove, Dublin 7, D07 T9T3, Ireland

• You pay the cost of returning the item, unless it is faulty or we sent the wrong item.

• Please pack it well. A tracked service is recommended.

• You may handle and try the camera as you would in a shop. If the item is used beyond that, or parts are missing, we may reduce the refund to reflect the loss in value.

Your refund: we refund all payments received from you, including the original standard delivery cost, within 14 days of the day you told us you are cancelling. We may wait until we receive the item back, or until you show proof you sent it, whichever is first. We refund using the same payment method you used, at no cost to you.

2. Faulty or not as described

If your Klikko is faulty, damaged on arrival, or not as described, contact us at supportklikko@gmail.com with your order number, a short description and a photo or video. We cover the return cost.

Your legal rights do not depend on our goodwill. Under EU and Irish consumer law, you are entitled to goods that conform to the contract. Depending on the situation, you can ask for a repair, a replacement, a price reduction or a full refund. In Ireland, you may also reject faulty goods for a full refund within 30 days of delivery.

The legal guarantee lasts at least 2 years from delivery. Nothing in this policy limits your statutory rights.

3. What is not covered

Normal wear and tear, or damage caused by misuse (for example, water damage or opening the device), is not a fault. This does not affect your rights if the item was faulty when delivered.

4. Contact

Doris Gottardi, trading as Klikko, 29 Blackhorse Grove, Dublin 7, D07 T9T3, Ireland · supportklikko@gmail.com

Model withdrawal form

(Complete and return this form only if you wish to cancel the contract.)

To: Doris Gottardi, trading as Klikko, 29 Blackhorse Grove, Dublin 7, D07 T9T3, Ireland, supportklikko@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Ordered on (*) / received on (*):

• Order number:

• Name of consumer(s):

• Address of consumer(s):

• Signature of consumer(s) (only if this form is sent on paper):

• Date:

(*) Delete as appropriate.